Signal capture
Employee signals are captured proactively, not only when someone files a ticket.
Employee Support: Proactive Help for Every Employee
AI-guided support processes capture employee signals, route cases, and trigger follow-up actions so HR gets ahead of risk.
Built for teams running employee support: proactive hr helpdesk at scale
See it in action
Automatic routing
Cases route to the right owner based on what’s actually being asked.
Follow-up triggers
Automated follow-up actions keep cases from silently going stale.
Inbox
Data
Skills
Work
Upskilling workflow
Coverage
82%
Open gaps
14
Plans
39
Recommended path
1Map role needs
2Match adjacent skills
3Assign learning actions
A support layer for every employee
Centralize requests, nudges, and wellbeing check-ins in one system built for speed and empathy.
Unified inbox for HR, People Ops, and Employee Experience requests
Smart triage that categorizes urgency and sentiment
Proactive outreach guided by signals and milestones
Complete case history with resolution tracking
Built for how HR teams actually work
Proactive, not reactive
Support surfaces risk signals before an employee has to escalate.
Nothing falls through
Every case has an owner and a status, with automated follow-up.
HR gets ahead of risk
Patterns across cases surface early instead of only appearing in exit interviews.
How it fits into your workflow
Support moments that matter
From manager escalations to wellbeing outreach, meet employees where they are.
01
Employee requests with context
Route employee needs to the right owner with full history and recommended next actions.
02
Manager escalations
Route sensitive issues to the right partner with full context.
Faster resolutions, healthier teams
Give employees a consistent support experience while reducing HR workload.
Shorter time-to-resolution
Automated routing and responses eliminate bottlenecks.
Consistent employee experience
Every request gets tracked, prioritized, and answered the same way.
Early risk detection
Sentiment signals highlight issues before they escalate.
Cross-team collaboration
HR, managers, and specialists work from a single source of truth.
Actionable insights
Spot patterns in employee signals to improve programs and team support.
Support processes in three steps
Capture, triage, and resolve without the chaos.
1
Capture the request
Employees submit questions through chat, email, or forms.
2
AI triage and routing
Auto-classify, set priority, and assign owners with context.
3
Resolve and learn
Track outcomes, close the loop, and feed insights back into program design.
Create a support experience employees trust
Give your team fast, human-first help at every moment that matters.